Lund Cadillac Company
1311 East Bell Road
Phoenix As 85022
Attn: Vern Futz
Dear Mr. Futz, I have purchased five vehicles from Lund and felt all of them were a satisfactory purchase.
I enjoy your staff especially Frank, in your sales staff who has worked with us from the start.
I have a concern with my last purchase, a 06 Exclade EXT Truck. We purchased it with around 12,000 miles and just turned 30,000. We had a starter hang up and had to have it towed back to you to replace a starter and a Battery. No big deal just a little inconvenient
Next up was a rubbing sound that turned out to be both differentials. A little more inconvenient about a week, had to take a rental car to Vegas, I know Poor Baby.
Now the EXT sounds like it is breaking apart, popping cracking noise when you turn in to a Parking Space.
I was told by your service department the body bushings are worn out. They can't be changed, but for $700.00 they can install a plastic spacer that will work for awhile.
When I asked why this vehicle is falling apart I was told, "Well it is Old".
I think it is a Top of the Line Automobile. In some peoples world 50 or 60 Thousand dollar vehicles are considered Top of the Line. I think it should last a bit longer.
In my life I have owned more than my share of Automobiles. Never have I lost or had to replace differentials at 25,000 miles. Never Have I had a vehicle that sounds like breaking metal when I try to park it. Most of all I have never considered a low mileage car, even at pushing 5 years "an Old Car" worthy of all this self destruction.
I don't think it has been properly diagnosed for the defect since the body is not swaying when I attempt to park or pull out on the road.
I would like you to consider taking a look at it with a fresh approach. Perhaps you missed something. Doctors do it all the time, saying you have something you really don't.
If indeed she is a Junker, I will be happy to paint her a Bright Yellow and give you plenty of free advertisement. (:
Hope to hear from you soon.
David T. Cornwall
1050 N Portland Ave
Gilbert Az 85234